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CUSTOMERS’ FEEDBACK
Date Rating
(1-5)
Comments
14/12/2017 5 Fantastic service! Really very impressed
13/12/2017 5 long may small bookshops prosper!!
13/12/2017 5 Loads of choice, competitive prices, prompt delivery of correct item in immaculate condition. What more...?
12/12/2017 5 Prompt service thank you
11/12/2017 5 Very happy with the service. The book arrived within a few days and in perfect condition.
11/12/2017 5 Brilliant price and great service. Item arrived when specified, well packaged. Very happy thank you.
10/12/2017 5 Delivered before expected date, in perfect condition. Thanks.
10/12/2017 5 Great service and received quickly.
09/12/2017 5 Excellent ...over .5 stars!I’ll be back!
08/12/2017 5
08/12/2017 5 Swift service, strong packaging, great price.
04/12/2017 5 Great service thank you.
04/12/2017 5 Excellent, speedy service and delivery. Brilliant saving on books too! Thank you
04/12/2017 5
04/12/2017 5 The service was excellent with prompt delivery and at a price better than I could find on Amazon. Would highly recommend.
03/12/2017 5 Reliable and fast. Will shop here again. Good prices too.
03/12/2017 5 Excellent service, beautiful book, well packaged, quick delivery. Very impressed and I will certainly use you again. Thank you very much.
01/12/2017 5
29/11/2017 5 Excellent ! 5 Stars
28/11/2017 5 5 Very prompt and efficient service. Thank you!
27/11/2017 5 Very efficient
23/11/2017 5
21/11/2017 5 great service
21/11/2017 5
19/11/2017 5 Great site. Easy navigation. Great prices. Quick delivery and item was minimal packaged and fitted through letterbox, thankfully. No complaints.
14/11/2017 5 Very prompt service, especially good considering a competitive price. If more titles available I will definitely use Bookcase again.
14/11/2017 5 Very happy with the service from this bookshop. Above and beyond. Fantastic.
13/11/2017 5 Prompt delivery - great price. Very satisfied.
13/11/2017 5 Fantastic service. Would most definitely order books from here in the future :-)
12/11/2017 5 Thank you, great service fast delivery and cheapest
10/11/2017 4 Outstanding service. Many thanks!
01/11/2017 5 Great service and best price I could find anywhere on the internet. Delivery was very quick, would definitely recommend as a great bookseller.
31/10/2017 5
31/10/2017 5
31/10/2017 5 Very quick service.
30/10/2017 5 Excellent and speedy response
29/10/2017 5 Amazing service and amazing book
28/10/2017 5 Excellent service and arrived quicker than I thought. I would recommend Bookcase London and will be happy to use them again 😊
27/10/2017 5 Quick delivery, fantastic price, great service!
26/10/2017 5 Book was well packaged and arrived in good time. V.pleased, would order again through book case London.
23/10/2017 5
19/10/2017 4 Hi sorry it taken a time to reply I am very pleased with my book I got from you and will be ordering again in the near future I give you ********** thankyou once again Kay
18/10/2017 5 Great service - regular email updates on progress, would definitely use again.
16/10/2017 5 Exceptional service from initial telephone enquiry to receiving the book through the post. The book was a bargain sold at the best price I could find anywhere. It was well packed and delivered very qu
12/10/2017 5 good price and good delivery time. thank you.
08/10/2017 5 Excellent service
06/10/2017 5 Best from start to finish,will always use now, cant fault. 5*
05/10/2017 5 Really quick delivery. Really pleased with the service, and a great price
05/10/2017 4
05/10/2017 5
04/10/2017 5
02/10/2017 5 Very speedy delivery
02/10/2017 5 Speedy delivery and excellent value
29/09/2017 5 Great book and service Thank you
26/09/2017 5 Very prompt, thank you
26/09/2017 5 Great service, book arrived very quickly and in great condition.
25/09/2017 4
24/09/2017 5 5 Very quick & efficient service.
24/09/2017 5 Great! Fast and cheap!
18/09/2017 5 Unbeatable price and prompt delivery. Very good.
18/09/2017 4 Very quick delivery. Will order from them again
18/09/2017 5 Pleasant prices and efficient delivery.
17/09/2017 4
17/09/2017 5 Excellent service
14/09/2017 5 Great service, good price and fast delivery, very pleased,thank you.
12/09/2017 5 5 stars. Only ordered at 3.30 pm one day & received it the following morning. Excellent service.
10/09/2017 5
08/09/2017 5 Answered query promptly before purchase. Purchase arrived in good condition on Monday after ordering the previous Saturday. Suggestion - indicate on website that you only deal in new stock, and indi
06/09/2017 5
05/09/2017 5 Quick, efficient service and really helpful on a telephone enquiry. Delighted.
04/09/2017 5 Excellent service, highly recommended
04/09/2017 5 Best value I could find, and arrived really quickly - I'll definitely be back, thanks so much!
01/09/2017 5
31/08/2017 5 Fantastic very helpful 5. Just wondering if my refund has been processed ? Thanks
Bookcase London Many thanks for your feedback. As I tried to explain in my previous emails, the first payment was declined by our system. Your money (despite the unsuccessful payment) was set aside by the bank for 5 days. Could you please check again your online bank account or give a call to your bank? The funds should have been returned automatically to your account by now. No money was transferred to our account for your first order and no refund is possible or needed.
29/08/2017 5 Love the choice. Quick delivery and everything as described. Def coming back!
24/08/2017 5 Excellent service. Would use again.
22/08/2017 5 Quick delivery and well packaged, thanks very much! X
19/08/2017 5 Extremely prompt postage!
09/08/2017 5 Excellent price and service, combined postage much appreciated, would happily buy from again! Thank you
06/08/2017 5 Lowest price, excellent packing, super-fast delivery. Would recommend and use again.
02/08/2017 5 Great price and arrived the very next day.
02/08/2017 5 was incredibly happy with the price, the service, the speed of delivery AND the much higher than expected quality of the book when it arrived. Have already recommended your store (via internet link)
02/08/2017 5 Great communication and delivery
28/07/2017 5 Amazing service, got Hokusai - Beyond The Great Wave book next day & it was £5 cheaper than the price in The British Museum Shop. Very happy customer!
28/07/2017 5 Very quick delivery, best price and great service.
27/07/2017 5 Five star service; excellent information and delivery exactly as expected. thank you. Must use you again.
24/07/2017 5
22/07/2017 5 5
17/07/2017 5 Great as always!
14/07/2017 5 Good price and quick delivery - I will certainly recommend you. Thank you very much.
10/07/2017 5 Delighted with the book and the excellent service, thank you
10/07/2017 5
05/07/2017 5 The service was excellent and I will certainly use Bookcase London again.
05/07/2017 5 5
03/07/2017 5 Fantastic service & delivery
02/07/2017 2 The book I was sent looked like a display copy. The cover was marked and the edges of the corner scuffed and bent. I expected a fresh copy, yet the one I recieved seemed like it was almost second hand
Bookcase London We are sorry that your copy was received in less tham mint condition.The copy sent was not on display but held in our basement.It is not second hand.You have been issued with a £3 refund and our sincere apologies.
Bookcase London Here is the customer's reply: Thank You Peter, very much appreciated, I look forward to finding future reads from your lovely store.
01/07/2017 5
01/07/2017 5 Well packaged and very quick delivery
26/06/2017 5 5
26/06/2017 5 Very Good Thanks. Will use you again.
18/06/2017 5 Quick and efficient service.
18/06/2017 5 thanks very much brill
15/06/2017 5 Fast delivery and great book, thank you
15/06/2017 5 arrived promptly
14/06/2017 5 Excellent service, very swift delivery
12/06/2017 5 Perfect
09/06/2017 5 Well packaged, fast delivery, perfect ,
08/06/2017 5 Superb service will definitely use again. Thank you.
08/06/2017 5 Speedy service
08/06/2017 5 Very good, thank you
06/06/2017 5 Very happy with my purchase : thankyou :)
05/06/2017 4 I wanted to collect the book but I found I'd been charged and the book was sent. It may have been my misunderstanding, but your site was awkward to use on an I phone
Bookcase London Thank you for your feedback. Before proceeding to the checkout page, it is possible to opt for collection in store by ticking a box. If the box is not ticked, postage is charged and the item(s) posted to the delivery address indicated by the customer. We appreciate the difficulty of placing an order on a mobile phone, as our website is not optimised for a small screen.
05/06/2017 5
05/06/2017 5 Great quick service. Book was good value too.
02/06/2017 5 Received earlier this week in tip-top condition, thanks & was easily the best price I discovered too. Mighty happy with it.
29/05/2017 5 Very helpful as I made a mistake from a head injury when ordering, was corrected and I recievied my book in no time. Great service
28/05/2017 1 5 stars. Fast service. Well wrapped.
21/05/2017 5 Really helpful, good communication and fast delivery. I will be buying from you again. Thank you
15/05/2017 5 Good price incl. postage, very pleased with service.
14/05/2017 5 Quick delivery, great price! Thank you!
13/05/2017 5 I am very pleased. The book is an excellent read, too. John Preston
13/05/2017 5 Wonderfully fast service. Great value too
12/05/2017 1 Good price, well wrapped parcel, quick delivery.
Bookcase London We assume the customer meant 5 and not 1.
08/05/2017 5 I judge a company by how 'they' handle things when they go wrong. so I give you top marks. John Preston
08/05/2017 5 I placed my order and received the book the following day having paid the lowest price I could find on line. Thank you.
08/05/2017 5 Brilliant service,the book was immaculate
04/05/2017 5 All good, thank you!
27/04/2017 5 Great service, super fast arrival and easy to order. I'm glad I bought from a local bookshop rather than somewhere like Amazon!
26/04/2017 4 Well done. Keep up the good work down there!
24/04/2017 5 Book arrived on time and as described
18/04/2017 5
17/04/2017 5 Excellent service. Received the book within a couple of days of placing the order. Very well packaged. I would definatley order from you again
13/04/2017 5 5 stars. It's not allowing me to click on all 5!
12/04/2017 5 Five Stars. Great value, efficient, straightforward transaction. Thank you!
09/04/2017 5
07/04/2017 5 Great Service fast dispatch - books arrived in VGC
06/04/2017 5
05/04/2017 5
03/04/2017 5
01/04/2017 5 Delighted with everything. The price was great, delivery speedy and service excellent. Thanks very much. I would highly recommend.
31/03/2017 5 Great service!
28/03/2017 5
28/03/2017 5 Five star setvice
28/03/2017 5
27/03/2017 5 Very good service and competitive price for the product, as a home-schooler will use again for resources. Thank you.
27/03/2017 5
26/03/2017 5 I was very satisfied with your recent service regarding the book I ordered and will have no hesitation at purchasing further books from you.
26/03/2017 5
23/03/2017 5 Very good prices for books and postage and really quick service. I'm a happy customer!
21/03/2017 5
21/03/2017 5 Very quick delivery - thank you.
20/03/2017 5 Great service and very speedy delivery.
20/03/2017 5 5 Book arrived on time and in perfect condition. Thank you.
17/03/2017 5
13/03/2017 5 Thank you for a very efficient service.
11/03/2017 5 Swift service, I'm very pleased with the product
09/03/2017 5 Perfect!
09/03/2017 5 I was amazed how quickly the book came through & it far better value (especially postage costs) compared to some of the larger online companies. First time I used you, and I will use your services ag
04/03/2017 5 great service and easy pick up
01/03/2017 5 Very efficient
28/02/2017 5 Received promptly, and 30% cheaper than the same book at Postscript,including postage. Cheaper than the Works, too. Great value. Rgds, Chris
28/02/2017 5 5
27/02/2017 5 Excellent, simple, no frills, "old-style" service, Thank you.
23/02/2017 5 Efficient service and excellent quality product
22/02/2017 5
20/02/2017 4 Very quick and happy with the service.
16/02/2017 5 Excellent service!!!
12/02/2017 5 Excellent service
08/02/2017 5
06/02/2017 5
30/01/2017 5 Everything great!!!
24/01/2017 5
22/01/2017 5 •Very Happy - Thank You•
22/01/2017 5
21/01/2017 5
17/01/2017 3
16/01/2017 5 *****
15/01/2017 3
Bookcase London We have emailed the customer about her feedback and here is her reply: "I submitted the 3 stars by accident it was meant to be 5. Exceptional service and extremely fast delivery I would definitely use you again!"
11/01/2017 5 a must have book for any one with an interest in sewing. Service from the Bookcase was excellent.
11/01/2017 5 Excellent service: good price and quick delivery. Thank you
08/01/2017 5
05/01/2017 5 Brilliant service will use again thank you 😊
04/01/2017 5 5 Delivered as promised
04/01/2017 5
02/01/2017 5 really good
29/12/2016 5 Excellent prompt service with appropriate packaging.
25/12/2016 5 Book in great condition as advertised, quick and efficient delivery in time for Christmas! Thank you
24/12/2016 5
22/12/2016 5 Excellent service all round!
22/12/2016 1 very happy with the efficient and pleasant way you dealt with me
22/12/2016 4 5tars what a excellent service so quick I will highly recommend bookcase london
21/12/2016 5
21/12/2016 1
Bookcase London Customer felt disappointed because his parcel had not arrived 6 days after he placed his order, despite having been sent first class. The order had been placed in the late afternoon and posted by us the following morning. Unfortunately, we have no control on how quickly parcels are delivered. Royal Mail aims to deliver the vast majority of first class items within a working day, but there is no guarantee.
20/12/2016 5 Excellent communication, service and price - thank you! :-) x
19/12/2016 5 great price and friendly service! thanks
18/12/2016 5 Excellent service.
16/12/2016 5 Excellent service
15/12/2016 5 Very good service! Issues with address matching card resolved at first point of contact. Will order again!
13/12/2016 5 I was delighted with the service with my order . I was intending to email you to thank you
13/12/2016 5 Quality service and product, very pleased
13/12/2016 5
12/12/2016 5 Excellent service
12/12/2016 5 Excellent service. Very quick and efficient
11/12/2016 5 Very prompt service . I will certainly use your service again
08/12/2016 5 Fast efficient service. Thank you
04/12/2016 5 Really pleased with service easy to use website and quick delivery!!
02/12/2016 5 FIve stars. Many thanks. J. Tilman
30/11/2016 5 Fast delivery, great price. Very well packaged book. Nice to be able to amazon.
30/11/2016 5 Great product
27/11/2016 5 The book I ordered arrived much quicker than expected. Very impressed with the prompt service.
25/11/2016 5 100% great service. I was contacted to say a book wasn't available, all was explained and the other books arrived very quickly. Thanks!
22/11/2016 5
19/11/2016 5 Bookcase have a great selection as well as a brilliant delivery service. I will definitely shop here again.
16/11/2016 5 Brilliant service
14/11/2016 5 Brilliant service. Really helpful over the phone and quick delivery. will definitely use again thanks
13/11/2016 5 Cheers.. great price and speedy delivery
10/11/2016 4 Really good service. First time I used "bookcase" . The book arrived in perfect condition. Thanks
08/11/2016 5 Great service and book in excellent condition. Thank you.
04/11/2016 5
03/11/2016 5 Excellent service. Amazing prices and top customer service. Thank you. Will recommend
03/11/2016 5 Great service and super fast delivery. Would definitely recommend!
03/11/2016 5 The right artticle was sent to me promptly and well-packed. Excellent service and a competitive price, too!
31/10/2016 5
31/10/2016 5
27/10/2016 5 All good, thank you.
26/10/2016 5
25/10/2016 5
24/10/2016 5 The communication I had with Peter was exceptional! He was extremely helpful with my purchase and the delivery was super fast! So, a big "Thank You" for excellent service and fantastic prices!
23/10/2016 4 Thank you, fast delivery
21/10/2016 5 Quick delivery and well wrapped up and protected. Great service.
20/10/2016 5 Fast delivery and a great library, I'll be back... said someone famous somewhere.
20/10/2016 5 Really prompt delivery!
19/10/2016 5 Fantastic, fast service. Great book at great value for money. Thank you Bookcase London 😊
17/10/2016 5 Fantastic service and price
16/10/2016 5
10/10/2016 4 Very efficient!
10/10/2016 5 *****
04/10/2016 5 Thank you for a very smooth professional service, I will be back
04/10/2016 5
01/10/2016 5 Excellent personal service thank you 5 stars!
29/09/2016 5
29/09/2016 5 5
28/09/2016 5 5
27/09/2016 5 Extremely happy with service. Fast, efficient, personal and professional. Thank you
25/09/2016 5
25/09/2016 5 5
22/09/2016 1 Brilliant book shop, brilliant service. Tried to give 5 stars but system wouldn't let me.
20/09/2016 5
20/09/2016 5
15/09/2016 5 I didn't expect the book to arrive so early, thank you.
14/09/2016 5 Very happy with your service. It was very quick and professional. I was informed about the despatch and delivery. The book I ordered it came on time and it was in perfect condition, as described. I'l
13/09/2016 5
12/09/2016 5 Quick delivery. Well packed. I appreciated the reduced price due to minor damage to the book. Thank you
09/09/2016 5 A Brilliant little find via google! Was looking for quite an old book, originally bought on Amazon but they couldn't get it, then found it here for less than half the price including shipping! Was w
08/09/2016 5 Excellent quick service
07/09/2016 5
06/09/2016 5 Very quick and good value. Thank you.
06/09/2016 5 Excellent service. Would recommend and would definitely use again. 10 out of 10 for me
05/09/2016 5 Excellent service with really quick delivery
05/09/2016 1 Rating 5 . Well packed and quick arrival . Thank you .
01/09/2016 5 Very quick service with exactly what I wanted and expected.
26/08/2016 5 Excellent efficient service. Thanks very much.
26/08/2016 5 Your service is fantastic
25/08/2016 5 good price and prompt delivery - what more could we want
25/08/2016 5
24/08/2016 5
23/08/2016 5
23/08/2016 5 5 star service. Loved the book. Very prompt delivery. Wouldn't hesitate to use you again.
21/08/2016 5 5 star rating will be ordering again excellent service
19/08/2016 5 5
15/08/2016 5 Perfect service thank you!
15/08/2016 5
14/08/2016 5 Very speedy delivery .Thank you.
03/08/2016 5 Fantastic service. Can't fault and I would definitely use again and recommend to others!
29/07/2016 5
28/07/2016 5
28/07/2016 5 5 star - glad I found this site - speedy service and great prices
25/07/2016 5 Brilliant service, book arrived extremely quickly and well priced
25/07/2016 5 Very happy with the service.The book arrived next day in perfect condition, for much better price than at other suppliers! Definitely will buy books again!
25/07/2016 5
25/07/2016 5 I am very impressed by how quickly the order was sent out, everything was processed quickly and without hassles.
24/07/2016 5
23/07/2016 5 Website made it easy to order, I was emailed to keep me updated on my delivery and it came really quick! Great service and I love my book so il be ordering again in future. Thank you!
21/07/2016 5 Excellent service, thank you.
19/07/2016 5 Superb service
17/07/2016 5
17/07/2016 5
14/07/2016 5 5* excellent service and fast delivery
13/07/2016 5 Fast delivery, book well packed, excellent value. Very happy to receommend.
12/07/2016 5 Great price and service, will use again. Thanks.
12/07/2016 5
12/07/2016 5
11/07/2016 5
10/07/2016 5 5
09/07/2016 1 Speedy service great that you can collect if you are local. Very reasonably priced
06/07/2016 5 Very fast delivery
05/07/2016 5
05/07/2016 5 Delivered my Eiji Tsuburaya: Master of Monsters by August Ragone swiftly at an unbeatable price (cheapest anywhere on line), was packed really well so no creases or bends to the book. Very happy and w
03/07/2016 5 Very happy with the service you provided, order was dispatched very quickly and arrived a day later. Will be ordering again from you. Thank you so much x
30/06/2016 5 Excellent price and speed of delivery thank you
29/06/2016 5 5*
27/06/2016 5
27/06/2016 5
26/06/2016 5 Thank you so much for your excellent service; also a big thank you for taking the trouble to telephone and inform me I had accidentally paid twice, a most kind gesture as I don't often use the interne
24/06/2016 5 Good proce and very quick
22/06/2016 1 5 stars (couldn't click the fifth star!) prompt delivery. Thank you.
22/06/2016 5 Great service,with reasonable postage and posted next day. Happy customer many thanks.
21/06/2016 5 Fast service
20/06/2016 5 5 stars. Prompt delivery and well packaged. Many thanks
14/06/2016 5 Very quick service. Wonderful
13/06/2016 5 Excellent and speedy service
13/06/2016 5 very prompt and efficient service
13/06/2016 5 5 stars for service
09/06/2016 5 Perfect - fast delivery - many thanks
07/06/2016 5 Quality notebook at an affordable price, quick delivery, faultless service, highly recommend this book shop.
06/06/2016 5 Great value, speedy delivery, excellent service, would recommend. Thank you!
01/06/2016 5 Great price and quick delivery.
01/06/2016 5 Excellent service. Thank you
01/06/2016 5 Great service quick delivery
30/05/2016 5 Fantastic service product arrived on time and packed beautifully. Thank you very much.
27/05/2016 5
25/05/2016 5 Great service, easy to order, fast delivery, and fantastic price. Thanks be back soon
24/05/2016 2 Fantastic service
24/05/2016 5 Fantastic service, updated regularly and great value. Thank you.
24/05/2016 5 Great service. Fast delivery and package in perfect condition.
24/05/2016 5 Excellent service from Bookcase.
18/05/2016 5
18/05/2016 5
16/05/2016 5 Very good service would definitely use again thanks Pam x
16/05/2016 5 Excellent service and value, will definitely use this site again
11/05/2016 5 Excellent book for a very good price. Delivery was very fast. Would definitely recommend.
11/05/2016 5
06/05/2016 5 Extremely swift delivery, very impressed, very reasonable postage fees too.
02/05/2016 5 The service was spot on. Absolutely no complaints. Thank you.
29/04/2016 5 excellent service and book good. will come back again.
27/04/2016 5 Great service, price and delivered very quickly.
25/04/2016 5 5
24/04/2016 5
24/04/2016 5
22/04/2016 5 The book was an amazing price and I ordered and the delivery was very fast too. I would seek to order from you again as I have been so impressed. Thanks
19/04/2016 5 Excellent all round. :-D
19/04/2016 5
18/04/2016 5
17/04/2016 5 excellent service, great quality book!
17/04/2016 5 Great book, fast delivery , highly recommended, thank you
14/04/2016 5 The books arrived quickly & my Dad enjoyed them.
14/04/2016 5 Your service was excellent and book was very good value.
14/04/2016 5 The order was desptached propmtly (even though it was going to Belgium) and the price was very competitive! Great service.
12/04/2016 5 Great delivery timing and prices. Cheaper than Amazon and delivery was only £1.50. I'll look to Bookcase London before ordering anything from Amazon again.
11/04/2016 5 Arrived extremely quickly
11/04/2016 5
10/04/2016 5 Superb service good quality item fast delivery many thanks will use you again
08/04/2016 5 Super quick and great value
08/04/2016 5
07/04/2016 5 Very pleased, fast delivery. Would certainly purchase from you again. Many thanks
06/04/2016 5
06/04/2016 5 Came across your website by accident but couldn't be more pleased with the service and price will definitely use you again. thank you.
06/04/2016 5 Very satisfied with your excellent service.
05/04/2016 5 Great service. Great price. Thanks
28/03/2016 5
24/03/2016 5
22/03/2016 5 *****
20/03/2016 5 Brilliant service, very good price for the product. Arrived in good time suitably packaged. Thank you
17/03/2016 5 Excellent service. Friendly. Fast. Brilliant. Thank you
17/03/2016 5 Very good to understand
16/03/2016 5 Very prompt delivery - thanks
16/03/2016 5 Very personal and genuine service much appreciated
14/03/2016 5 *****
14/03/2016 5 Book arrived well packaged and in pristine condition, and on time. Excellent service, thank you.
09/03/2016 5 5
08/03/2016 5 I would like to add a special note of gratitude for being so kind as to reduce my postage for multiple item orders. It certainly makes a difference. I will most definitely be doing business with you a
07/03/2016 5 Excellent service, cannot fault, very very happy with my bargain price books! will definitely be returning to order online, will visit if in London.
07/03/2016 5 Excellent service fast and efficient and well packed. Thank you. Five star
06/03/2016 5 Perfect thank you !!
04/03/2016 5 Thank you for your attention. No problems and book arrived quickly.
02/03/2016 5 Brilliant book, my son certainly enjoys it. Ordering was so straight forward and the delivery was really prompt. Delivered within the timeframe.
01/03/2016 5 Very quick and efficient. Thanks
01/03/2016 5
26/02/2016 5
25/02/2016 5 Very quick delivery, Sew Fabulous Book was an absolute bargain arrived in perfect condition. Thank you Tracey
23/02/2016 4
22/02/2016 5 Great prompt service. If I could award you 6 stars I would :)
21/02/2016 5 I very much appreciated the phone call to check that I really did want two copies of the same book. Amazon would not do that! Very competitive prices too.
21/02/2016 5 Great service, brilliant price and very fast delivery. Many thanks.
19/02/2016 5 Good price and very speedy delivery. Thank you.
18/02/2016 5 Very happy. Books were well packed and arrived within 2 days. Great service. Thanks very much. Regards J
17/02/2016 5
10/02/2016 5 Prompt delivery, excellent value and service
09/02/2016 5 My mum loved the book I ordered her. It came in good time and was a very good price. Thank you!
08/02/2016 5 Great service 5 stars
05/02/2016 5 Excellent service and the book was in new condition. Thank you
02/02/2016 5 Great price and service lwcels from a Highly revommended distributer
28/01/2016 5 Excellent service.
27/01/2016 5 Excellent service, item received quickly and we'll packed. Will definitely be a return customer.
25/01/2016 4
25/01/2016 4 Order and delivery was fine. I thought I had had two books in my basket, but when I checked back there was only one, not sure why, apart from that all perfect.
Bookcase London Thank you for your feedback. We are not aware of any technical problems affecting our website. It is possible to add, remove, or amend quantities of any titles before clicking the checkout button.
24/01/2016 5
24/01/2016 5 Great service. Thank you.
21/01/2016 5 Very quick delivery, competitive prices and my book was very well packaged. I would definitely order again, thanks.
19/01/2016 5 Great service and very fast delivery. Many thanks.
18/01/2016 5 Excellent Service
17/01/2016 5 5
16/01/2016 5
14/01/2016 5 I was really pleased - parcel arrived before I was expecting and the book is in good condition.
14/01/2016 5 Quick and easy service, arrived well packaged and quicker than expected. Thank you
13/01/2016 5 Brilliant service
10/01/2016 5
09/01/2016 5 Book arrived only a few days after ordering, good, efficient service.
08/01/2016 5 5. Good price and fast delivery. Will use again, thanks
08/01/2016 5 Great service. Delivery was sent 2nd class but still managed to arrive before some other companies so called 1st class service.
25/12/2015 5 Great communication, clear website, quick despatch and delivery. Will be back :)
24/12/2015 5 Very helpful service - I ordered two of the same book to different addresses and they called me before they shipped to check that I had actually meant to order two of the same book - much appreciated.
24/12/2015 5 Great service👍🏾
21/12/2015 5
20/12/2015 5
17/12/2015 5 Fab service, super quick. WOuld definitely recommend. Thanks.
17/12/2015 5 Excellent service! Had not heard of them before but very impressed with perfect condition of book, fast delivery and communication. They are now added to my 'bookmarks' for future reference. Thank you
17/12/2015 4 Not arrived yet
Bookcase London This was a heavy parcel sent by Express48. Parcelforce attempted delivery several times and advised the customer to collect his parcel at the post office. As soon as the customer contacted us, we made him aware of the attempted deliveries (he had not used the tacking number we provided him).
16/12/2015 5 Very quick delivery and great prices, will use again.
15/12/2015 5 Very good and quick delivery. Packaging great condition and a very helpful service, with email updates on tracking and dispatching of the product :)
14/12/2015 5 Couldn't fault the service. Ready fast delivery and item well packaged. Top class.
14/12/2015 4
14/12/2015 5 5 excellent and efficient service, many thanks
14/12/2015 5
11/12/2015 5 Great sevice all round!
10/12/2015 5 Book came very quickly
08/12/2015 5 Great service!
08/12/2015 5 Great service- thank you. Would certainly buy again.
08/12/2015 5
07/12/2015 5 Excellent service, arrived day after I placed my order. Highly recommend
07/12/2015 5 A brilliant service, fast delivery and very secure packaging. Better than Amazon!
07/12/2015 5 5
06/12/2015 5
05/12/2015 5 Excellent! Easy, fast service and value for money. Thanks
01/12/2015 5 Excellent!! Book was in perfect condition and arrived promptly. I'd highly recommend and I'll definitely buy again!
01/12/2015 5 perfect! book arrived early and cheap price
01/12/2015 5
30/11/2015 5 Excellent, prompt service, and lovely book. Thank You
27/11/2015 5 5
25/11/2015 5 I appreciate the care you took, ringing me back to confirm my order for 4 books as I didn't make my order clear and for charging the delivery cost to suit. Thank you. Very honest! Another matter -
24/11/2015 5 *****
23/11/2015 5 Just to let you know, I was delighted with your excellent service, and honesty concerning the cost of postage and for refunding me. Many thanks. Kind regards Ann E
23/11/2015 5 I was called to inform me that the book I had ordered was the last in stock and had some slight scuff marks. I was given the option of cancelling my order or having a reduction in the price. I opted f
22/11/2015 5 Super quick service.
16/11/2015 5 Great service and a great price too. Thanks
05/11/2015 5
02/11/2015 5 Thanks so much, delivery came much quicker than I was expecting and it was all quick and easy to order. When I'm ready for another book I will definitely be using you!
31/10/2015 5 Great service and value thank you
30/10/2015 5
26/10/2015 5 Good quick service. Very pleased. Only grumble is that the postage was charged for both items but they came as one. This meant that they didn't fit in my letter box.
Bookcase London Thanks a lot for your comments on our service. The way our website works is pretty basic and postage is charged per book. When we process an order though we try to be fair and charge the customer the actual cost of postage. In the case of your order, we charged you £2.50 instead of £4 for postage.
26/10/2015 5
23/10/2015 5 I was very pleased with my purchase. It was an excellent price, well packaged and received promptly. couldn't ask for more, thank you.
21/10/2015 5 Very speedy delivery 10/10
15/10/2015 5 The book arrived so quickly. Thank you very much. NPJ
07/10/2015 5 Excellent service and price.
07/10/2015 5 Fast efficient service thank you
05/10/2015 5 5* Great service - quick delivery very happy customer
04/10/2015 5 5
29/09/2015 5
27/09/2015 5
27/09/2015 5 Great price and quick delivery
20/09/2015 5
15/09/2015 5 Excellent quick service very happy :-)
15/09/2015 5 Great purchase and brilliant price.
09/09/2015 5 Great - books in great condition and good communication about overpayment.
04/09/2015 5
03/09/2015 5 Good service - simple and straightforward.
03/09/2015 5 Excellent price and speedy delivery
30/08/2015 5 Excellent - great value and immediate first class service. I'll come again! Geoff
25/08/2015 5 Excellent will definitely use you again & will recommend friends thank you
20/08/2015 5 Great service; much cheaper than anywhere else, including delivery. I chose 2nd class delivery and my book didn't take long to arrive either. Will use again.
18/08/2015 4
17/08/2015 5 Speedy service & good prices. Thank you.
16/08/2015 5
13/08/2015 5 5
10/08/2015 5 The books were received promptly and in good condition, thank you
06/08/2015 5
04/08/2015 5
03/08/2015 5 Great service. Very speedy delivery even with second class post.
31/07/2015 5 Very good service and very fast delivery of mint condition book, well packaged. Thank you.
28/07/2015 5
26/07/2015 5 Am very happy with the service and my order and how cheep your online shop is deffo be ordering again thank you xx Antony Morris
26/07/2015 5
24/07/2015 4 Very happy but took longer than expected to arrive. Thank you.
Bookcase London Thank you for feedback. The item you ordered was posted promptly and delivered within the expected time frame. We do appreciate though that you would have liked to receive your books within 1-2 days and we advise you to opt for first class postage next time.
20/07/2015 5
19/07/2015 5 Good quick service, very pleased
17/07/2015 3 No problems with the service whatsoever, thank you!
07/07/2015 5 Extremely impressed with fast, efficient service, as well as excellent value and quality of books received. Many thanks.
20/06/2015 5 5
13/06/2015 5 Very speedy service. Book in excellent condition. Would use Bookcase London again. Can happily recommend.
11/06/2015 5 Great service. Thank you very much. Bookmarked.
09/06/2015 5 5
08/06/2015 5 great service, thanks so much.
07/06/2015 5
07/06/2015 5 Excellent customer service from A all the way to Z!
04/06/2015 5
31/05/2015 5 cant fault the service emails sent with any updates on the order. Wouldn't hesitate in using the company again and recommending to friends and family
27/05/2015 5 Quick delivery, goods as advertised
26/05/2015 5 Great service, delivered quickly, well packaged and cheaper than anywhere else online. I'm very pleased.
25/05/2015 5 I ordered this book for my son's Birthday after I was told if I ordered it off another website I wouldn't receive it until June I ordered it on the Tuesday afternoon and received it next day. Excelle
25/05/2015 5 This is the first time I order from you, and I am very pleased. The book was in excellent condition. I will definitely keep buying from you. I used to buy all my books from Amazon, but now that I know
22/05/2015 5
19/05/2015 5
14/05/2015 5 No complaints - couldn't be better
14/05/2015 5 quick and easy, thanks
13/05/2015 5 Excellent! Wholeheartedly recommend.
13/05/2015 5 Brilliant service and equally brilliant prices.
12/05/2015 5
08/05/2015 5 Great service, fast delivery and fantastic prices,will use again without doubt.
08/05/2015 5
07/05/2015 5 Five star definitely! Thank you SO much. VERY efficient with personal service!
07/05/2015 5 Cannot believe what good value for money I got, and then it arrived so quickly too! Very happy customer :)
05/05/2015 5 Fast, Cheaper than the rest and great quality products
03/05/2015 5
01/05/2015 5 Great service. Thankyou
27/04/2015 5 Extremely well packed (double-boxed), fast delivery & books brand-new (sealed). A1 service !
22/04/2015 5 Excellent service. Very pleased with book.
20/04/2015 5 5 star very quick and I'd certainlyrecommended your shop
19/04/2015 5 Quick delivery and product was in perfect condition. Couldn't ask for more.
19/04/2015 5 Great service and very quick delivery.
19/04/2015 5
16/04/2015 5 Very fast service and well packaged. Thank you.
15/04/2015 5 Excellent service, I'll order from you again ! VC
14/04/2015 4
13/04/2015 5 Excellent, quick service. Really pleased to buy from an independent bookshop and will be buying (and hopefully visiting) again. Thank you!
09/04/2015 5 Beautiful book at a great price. An issue I had was resolved immediately. Great service.
08/04/2015 5
05/04/2015 5 really first class service thank you
01/04/2015 4
31/03/2015 5 Excellent service and fast delivery. Would not hesitate to use again or recommend.
24/03/2015 5 Very quick, effcient service and delivery. Thank you.
20/03/2015 5 Fantastic service - great price and received very quickly. Thanks.
20/03/2015 5 Five stars - excellent and efficient service. Thank you !!
19/03/2015 5 Great price, delivery and service. Highly recommended!
18/03/2015 5 Brilliant thank you :-)
12/03/2015 5 Excellent service.
11/03/2015 5 Very good indeed, really pleased. 5 stars
08/03/2015 5
04/03/2015 5 Excellent service, very impressed
26/02/2015 5
25/02/2015 5 Great, quick service!!
24/02/2015 5 Very good services!
23/02/2015 5 Book in excellent condition, well packed and delivered very quickly. Many thanks.
22/02/2015 5 4
17/02/2015 5 Outstanding with next day delivery
16/02/2015 5 Thanks - great value and very well packed - hope to buy again from you in the future - thanks once more
15/02/2015 5 fantastic service, great product. happily recommend to anyone
12/02/2015 4 The visa interface did not show that transaction completed and therefore since nationwide had confirmed that payment was ready for collection i had to tell you to collect it. How are you normally no
Bookcase London Dear Richard, Thank you for your feedback and please accept our apologies for the glitch that you experienced. We have contacted our IT company and it appears that after you paid for your order you have not been redirected back to our website, which is an essential step for orders to be completed. It is possible that an internet connection problem caused your order to fail, hence the "visa interface" not showing the transaction completed. We’ve now added a warning on our checkout page: AFTER ENTERING YOUR CARD DETAILS ON WORLDPAY’S WEBSITE PLEASE WAIT TO BE REDIRECTED TO BOOKCASE LONDON TO COMPLETE YOUR ORDER.
11/02/2015 5 Delighted with my recent purchase. Fast delivery and book arrived well packaged. will shop again in the future. Many thanks.
10/02/2015 5 Fantastic! Great price and fast delivery, will use again :)
01/02/2015 5
27/01/2015 5 Exactly what I wanted for a new dictionary, delivered within the stated time using 2nd class postage and at a very competitive price
22/01/2015 5 Better than amazon! Really pleased.
22/01/2015 5
22/01/2015 5 Great service. Many thanks
19/01/2015 5 Competitive price and excellent service.
19/01/2015 5 Brilliant customer service! Order arrived so quickly too. Really impressed- will regularly use your site now I've discovered it & recommend it to friends too. Thank you!
18/01/2015 5
09/01/2015 5 Excellent service. Miles better than Amazon!
04/01/2015 5 Very happy with the service provided
24/12/2014 5 5
24/12/2014 5 Ecactly as required. Delivery spot on
23/12/2014 5
22/12/2014 5
22/12/2014 5 Great customer service and fast delivery!
21/12/2014 5 I was really impressed by price, speed of postage and packing. I would highly recommend. Thank you.
21/12/2014 5 Excellent service and great value for money. Thanks.
18/12/2014 5 brilliant thank you. very quick to arrive.
15/12/2014 5 Excellent value, prompt delivery. A true gem compared to today's giants. Will definitely use again! Thanks!
13/12/2014 5 Prompt service, particularly 3 weeks before Christmas! Thank you.
12/12/2014 5 Excellent service
07/12/2014 5 Simple and straight forward and reliable. thank you
07/12/2014 5 Excellent service and price
07/12/2014 5 Couldn't be better. Fast delivery, well packaged, brand new product competitively priced.
07/12/2014 5 Item arrived quickly, in good condition and well packaged - thanks!
07/12/2014 5
07/12/2014 5 Ordered online and was ready to pick up the very next day! Amazing prices too, cheaper than Amazon!
05/12/2014 5 Very fast delivery, excellent seller.
03/12/2014 5 Outstanding for price and service. it is such a relief to be dealing with a service which actually thinks about the customer and doesn't just blindly process orders! I really appreciated being notifie
30/11/2014 4 Very simple and easy. Fast delivery. Just wish there was a bigger range of books so I could buy more!
30/11/2014 4 Took a week for delivery so it lost a star
Bookcase London Thank you for your feedback. The order was placed on a Sunday night and dispatched about 12 hours later by Royal Mail second class. Although most second-class parcels are delivered within a few days, some take a bit longer (this is completely out of our control).
30/11/2014 5
27/11/2014 5 FANTASTIC SERVICE! Cheaper than amazon and delivered promptly. Will definitely be using this website again.
26/11/2014 5 Excellent prompt service....many thanks
25/11/2014 5 5 Fantastic service, I am delighted with my book and it came so quickly and well packaged.
25/11/2014 5 Fast efficient service with very quick delivery.
22/11/2014 5
20/11/2014 5
18/11/2014 5
18/11/2014 5 5 great service and very prompt, also the cheapest I could fine would definitely use them again!
18/11/2014 5 great simple thanks
17/11/2014 5 Price and speed of service were incredibly hard to beat. Would definitely recommend Bookcase London and hope to use them again.
17/11/2014 5 Great service. Thank you.
17/11/2014 5 Best price for the delivery and the book ever!
13/11/2014 5
09/11/2014 5 Prompt delivery good price. Thank you
09/11/2014 5 Yes 5 stars as I was very please with your service I would recommend you friends and family,
07/11/2014 5 Great service,many thanks.
04/11/2014 5
28/10/2014 5 Excellent fast service. Thanks very much
27/10/2014 5 Excellent service. Reasonable price & fast delivery - will definitely use again!
26/10/2014 5
19/10/2014 5 Amazing online service. Fast response and speedy shipping. Thank you!!
14/10/2014 5 Excellent service, very happy to recommend, thank you!
12/10/2014 5 Very good service and an accurate description of the book's condition
12/10/2014 5 Excellent service, despatch and price. Will shop here again.
10/10/2014 4
10/10/2014 5 excellent service with quick delivery
10/10/2014 5 Excellent smooth transaction, thank you
05/10/2014 5 Great, prompt service and a great book price. Will certainly use again
05/10/2014 5 Will use again :) VERY speedy delivery was impressed.
01/10/2014 5 Excellent service. Received a discount as the postage fees were lower than the quoted price, books arrived the next day.
28/09/2014 5
24/09/2014 5
22/09/2014 5 Excellent !
21/09/2014 5 I was blown away by your fantastic customer service. I would highly recommend you.
14/09/2014 5
11/09/2014 5 Fabulous speedy service, also more than helpful when I rang after having problems ordering online :) would not hesitate to recommend.
08/09/2014 5 Great- excellent price, helpful service & communication was swift, quick delivery too
01/09/2014 5 Book arrived well packed and on time. Very pleased with the ordering and delivery service.
26/08/2014 5 Very quick service. Book was in pristine condition
25/08/2014 5
14/08/2014 5 I was delighted with the book which was very reasonably priced, the service was so helpful and I received the book in record time. Very many thanks
13/08/2014 5
04/08/2014 5 Received very quickly. Thank you
30/07/2014 5 Brand new book and CDs arrived quickly and well packaged. Price excellent. This was my first purchase from Bookcase who are now the first place I shall look for books. Thank you!
28/07/2014 5 A very impressive service! Fast delivery of a very good quality book. I will be using you again! Many thanks!
27/07/2014 5 5 very happy item can as promised and even rang to confirm when i missed place a second order thank you highly recommend
21/07/2014 5 I was very happy with the book as was my grandson.The quick service was good as well.
16/07/2014 5 Excellent service and prompt delivery.
15/07/2014 5 EXCELLENT PRICE, AND SERVICE. THANK YOU
08/07/2014 5
01/07/2014 5 Excellent service, arrived quickly & in perfect condition. Also fantastic price (even with postage) compared to my usual supplier. Will certainly use again
11/06/2014 5 Excellent fast delivery. Excellent quality book too. Very pleased.
29/05/2014 5 Excellent service
26/05/2014 5 Excellent service. Helpful. Book arrived next day.
23/05/2014 5
22/05/2014 5 excellent service thank you
21/05/2014 5 5 star very good - excellent delivery service, very good value - beat Amazon on price! Well done! Richard A Hensey
19/05/2014 5 Excellent service, cheap and fast, received a discount as the book was slightly shelf soiled. Will buy again.
19/05/2014 5 5. Your service was very efficent, my book arrived in good condition. I shall ceretainly be looking to use your services again. Paula
18/05/2014 5 First class and very speedy service. Will definitely use you again. Thanks
14/05/2014 5 You provided excellent efficient service all round thank you. Great value, great condition, speedy delivery and fab communication.
09/05/2014 5 I was very impressed with the price of the book and the delivery time. Thank you.
08/05/2014 5 Fast prompt service
26/04/2014 5 Excellent
21/04/2014 5 Helpful, efficient and speedy service. many thanks
21/04/2014 5
07/04/2014 5 Great service!
31/03/2014 5 Brilliant. Delivery came within a few days of ordering.
19/03/2014 5
19/03/2014 5 Excellent service and prompt delivery, thank you!
16/03/2014 5 Prompt delivery and well packed.
12/03/2014 5 Fantastic service, the books arrived within 48hours and were in good condition. I now search on your site if I'm looking for a book. Thanks again
11/03/2014 5 Fantastically quick next day delivery! Amazing!!! Thank you.
11/03/2014 5
09/03/2014 5 Excellent. Really fast service and very well packed. Thank you.
04/03/2014 5 I was very happy with the quality of the book and the speed of delivery ,thank you I will use and recommend your company again
01/03/2014 5
23/02/2014 5 The book I ordered (which had proved very difficult to find elsewhere) arrived very quickly, and in perfect condition. Thank you!
18/02/2014 5 A brilliant publication which, as a beginner to learning Spanish. I* am fairly fluent in French and have a good understanding of grammar so the Spanish verbs book gave me an immediate and helpful lau
Bookcase London The customer is referring to "Collins Easy Learning Spanish Verbs", see our "Reference, Dictionaries & Language Courses" section.
17/02/2014 5 Excellent. Speedy delivery, great price and beautifully packaged.
13/02/2014 5 Brilliant .Thanks
10/02/2014 5
08/02/2014 5 First class - arrived very quickly and was a good price.
04/02/2014 5 Brilliant quick service and excellent communication! Defo reccommend!!
30/01/2014 5 Thank you so much for letting me know about the potential problem with my order and then solving the problem very speedily. Much appreciated!
28/01/2014 5 The book came very quickly and was well packaged up. Thank you. The only thing I would have appreciated was an email to acknowledge my order. I was a bit concerned not to have heard anything and had
Bookcase London Thank you for your feedback. Automatic emails are sent off to customers as soon as orders are placed. Perhaps our email went into your spam folder. Another email was sent after the order was posted, about 24 hours later.
27/01/2014 4 I was promised that the postage would be combined, which was not done.
Bookcase London Postage is calculated per item. In the case of multiple orders, the customer is charged the sum of the individual postages. If we find that the total charge is more than the actual cost of postage and packing, we adjust the charge downwards. In this instance the customer was charged £4.50 postage for 3 books (3x£1.50), while the cost of p&p was about £5.30.
17/01/2014 5 very happy with the service would use again if needed
12/01/2014 5 Quick delivery, price was lower than Amazon!
10/01/2014 5 Very good, nice to talk to real people.
29/12/2013 1 *****
Bookcase London The customer appears to have accidentally rated us 1 instead of 5, as his comment seems to suggest. Thank you!
24/12/2013 5 Excellent will order again
19/12/2013 5 Thanks - I'm glad to have discovered you and will hopefully use you again in the future. Book was well packaged so in good shape on arrival. Thanks & happy christmas!
17/12/2013 5 5
17/12/2013 5
11/12/2013 5 I will use you again. Just watched a Panorama show on Amazon's abhorrent treatment of their staff and am determined to use independent shops such as you, especially when the book I bought was £13 chea
11/12/2013 5 Fantastic service, found company on internet and provided best price for book required as Xmas present, packaging excellent, a total winner from start to finish with prompt delivery.
10/12/2013 5
10/12/2013 5 Fantastic.Will use again.
10/12/2013 5 I had very good service from Bookcase. As I bought multiple books I had significant reduction in the postage, then sent 1st class post, very quickly. 1st class service - many thanks
10/12/2013 5 Excellent communication and service. Many thanks
10/12/2013 5 Half the price of everywhere else I found it and very fast delivery, THANKS
05/12/2013 5 Brilliant service. 5 stars. Quick delivery, thanks a lot.
04/12/2013 5 very happy with the service
02/12/2013 5 Faultless- and a pleasant personal approach.
30/11/2013 4 Great service and book well packaged. Would have been 5 stars but the extra first class post paid did not guarantee next day delivery.
Bookcase London Thank you for your feedback. Most first class parcels are delivered in 1-2 days, but we cannot guarantee next day delivery and neither can Royal Mail.
29/11/2013 5 Speedy arrival, perfect condition
29/11/2013 5 Very good prices, cheaper than where I was looking to get the book and very quick delivery :)
27/11/2013 5 Great communication & fast delivery . Thank you.
27/11/2013 5 Very fast smooth transaction. I will use your company again.
26/11/2013 4
25/11/2013 5 Excellent service
25/11/2013 5 Greta price & great service.
24/11/2013 5 Thank you,prompt service
21/11/2013 5 cracking book love it
21/11/2013 5 Fantastic competitive price and superb, fast delivery! Definitely use again! Thanks
19/11/2013 5 5 stars and already recommended you to my friends
19/11/2013 5 First class in every way. Thank you
15/11/2013 5 Quick delivery and great price
15/11/2013 5 Very speedy service! will definitely be ordering from you again
13/11/2013 5 excellent, recommend and will use again , thank you
07/11/2013 5 Great prices and very quick quick despatch, will definitely use in the future!
03/11/2013 5 Excellent service, thanks. 5 *
31/10/2013 5 Fast and efficient. Will be back for more books in the future.