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Orders/Returns

HOW TO ORDER:

UK and EU customers please follow directions below. Other customers: please contact us by email.

Click "Add to basket" to select items

To keep shopping click "... return to list" or, if you are done, opt for postal delivery or personal collection (if you are planning to visit our bookshop in W4).

Click "Checkout" at the bottom of the page

 

UK customers

Parcels under 2 kg are posted by Royal Mail second class, while heavier parcels are sent via myHermes:

https://www.myhermes.co.uk/

You can have your parcel sent by first class by clicking the box "UK First Class Postage Upgrade", which costs £1.25 extra for parcels under 2 kg and £8 for those weighing between 2 and 5 kg.

 

EU customers

Items for overseas are posted by air mail.

 

UK and EU customers

After entering your billing address and delivery address (if different), click "Checkout" at the bottom of the page. This takes you to a secure page where you can enter your card's details. This information is encrypted and not stored in our system to guarantee the security of your details.

After payment you will receive an automatic email confirming your order. This will be processed within 24 hours. If there is a delay or an item is out of stock we will let you know by email.

 

Bookcase London's Return and Refund Policies:

Bookcase London online offers a 30-day returns policy.  Where authorised, returned items must be in mint/resalable condition at Bookcase London’s discretion.  All returns require authorisation prior to returning, by emailing info@bookcaselondon.co.uk within 14 days of receiving your delivery, explaining why you are dissatisfied.  A full refund will be made once the goods have been returned, however the customer will be responsible for the return postage costs.

 

All returns should be securely wrapped and sent with the original packing slip and reason for return to:  Bookcase London, 268 Chiswick High Road, London W4 1PD.


Damaged, faulty or incorrectly supplied goods need to be reported within 5-7 days of receiving your order, to be investigated properly.  Where items cannot be replaced, a full refund will be made.

 

If your parcel goes astray, we shall send you a replacement order, or issue a refund if the item is out of stock.


Bookcase London holds no responsibility to process or credit your account for any unauthorised returns.


All returns are accepted at the discretion of Bookcase London.

 

 

Postage Costs
UK Postage
 
We cover part of the cost of postage. The amount charged to customers varies with the weight of  the parcel and it is displayed in the full book details and the basket. 
 
European Postage
 
WE DISPATCH BOOKS THROUGHOUT EUROPE.
 
The cost of postage depends on the total weight of your order and it is calculated adding £2.50 (fixed cost that applies to each order) and an amount proportional to the weight of the books purchased. 
 
In order to offer you better postal rates we cover part of the costs ourselves, with our share increasing with the amount you spend. You can try to see how the cost of delivery varies by adding and removing books from your basket. 
 
This means that it is possible to order several light paperbacks and pay a very reasonable amount to have them dispatched to your address, as opposed to websites like Amazon, where the customer is charged several pounds for each individual book ordered. 
 
It is important to note that the postal charges to European countries are indicated in bold in the "Basket page” (European postage for this order would be...) and that the standard postage charges displayed alongside the details of each book apply to UK customers only. 


HERE IS THE FULL LIST OF THE COUNTRIES/AREAS AND ISLANDS WE DISPATCH TO:

Albania, Andorra, Armenia, Austria (EU), Azerbaijan, Azores (EU), Balearic Islands (EU), Belarus, Belgium (EU), Bosnia Herzegovina, Bulgaria (EU), Canary Islands, Corsica (EU), Croatia, Cyprus (EU), Czech Republic (EU), Denmark (EU), Estonia (EU), Faroe Islands, Finland (EU), France (EU), Georgia, Germany (EU), Gibraltar (EU), Greece (EU), Greenland, Hungary (EU), Iceland, Irish Republic (EU), Italy (EU), Kazakhstan, Kosovo, Kyrgyzstan, Latvia (EU), Liechtenstein, Lithuania (EU), Luxembourg (EU), Macedonia, Madeira (EU), Malta (EU), Moldova, Monaco (EU), Montenegro, Netherlands (EU), Norway, Poland (EU), Portugal (EU), Romania (EU), Russia, San Marino, Serbia, Slovakia (EU), Slovenia (EU), Spain (EU), Sweden (EU), Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City State