Bookcase London's Return and Refund Policies

Bookcase London online offers a 30-day returns policy.  Where authorised, returned items must be in mint/resalable condition at Bookcase London’s discretion.  All returns require authorisation prior to returning, by emailing within 14 days of receiving your delivery, explaining why you are dissatisfied.  A full refund will be made once the goods have been returned, however the customer will be responsible for the return postage costs.


All returns should be securely wrapped and sent with the original packing slip and reason for return to:  Bookcase London, 268 Chiswick High Road, London W4 1PD.

Damaged, faulty or incorrectly supplied goods need to be reported within 5-7 days of receiving your order, to be investigated properly.  Where items cannot be replaced, a full refund will be made.


If your parcel goes astray, we shall send you a replacement order, or issue a refund if the item is out of stock.

Bookcase London holds no responsibility to process or credit your account for any unauthorised returns.

All returns are accepted at the discretion of Bookcase London.


In the case of unclaimed orders which are re-delivered to us by the post office we will issue a refund for the cost of the book but not the postage.